Do you know your Banker? Does your Banker know YOU?

By: Dan Doremus, Assistant Vice President-Wheaton

In the fast-paced world of business, owners and leaders routinely evaluate suppliers, vendors, partners, and even their customers. But one relationship that often escapes that same level of scrutiny is their banking relationship. Your business banker plays a vital role in your financial stability, security, growth, and long-term success. That is why every business owner should ask themselves two simple questions: Do you know your banker? Does your banker know you?

Banking is not just a commodity. Beyond the accounts, digital tools, and rates there is a person behind your relationship who can either enhance your business strategy or simply remain a transactional point of contact. A banker who understands your industry, financial patterns, and growth ambitions can help you navigate challenges before they surface.

When you know your banker, really know them, you understand their expertise, accessibility, and willingness to advocate for you. Fostering this type of relationship creates space for proactive conversations about expansion, cash flow, equipment needs, and economic conditions rather than scrambling for solutions under pressure.

The second question, “Does your banker know you?”, is equally important. A banker can only support your business effectively if they truly understand it. That means being familiar with your financial performance, your revenue cycle, your competitive landscape, and your long-term vision.

When your banker knows you, decision-making becomes faster and more strategic. Financial requests don’t require you to start from scratch each time. Credit discussions are more thoughtful. Opportunities like treasury solutions, growth financing, and risk mitigation are tailored to the goals of your business.

Ask yourself:

• When was the last meaningful, strategic conversation you had with your banker?

• Are the conversations proactive, or do they only call when selling a product?

• Do they understand your business and industry’s unique needs?

• Are they invested in your long-term success?

If any of these answers give you pause, it may be time to evaluate your business banking relationship.

A strong banking relationship is more than just a convenience; it is a competitive advantage. Your business deserves a financial partner who acts as an advisor, advocate, and ally. So, take a moment to reflect: Do you know your banker? Does your banker know you? If not, it is time to find one who will.