Security and Best Practices

The security of your financial information is TrustBank’s most important responsibility. We maintain our Online Banking platform using stringent information security guidelines and use many lines of defense to protect your account information. From authentication, TLS encryption software, high-end firewalls, and automatic log off, your information is always safe and secure.

• Authentication ensures that you, the legitimate user is communicating with us and not a fraudster who does not have authority to access your online accounts.
• TLS stands for "Transport Layer Security." This technology allows users to establish sessions with secure Internet sites, meaning they have minimal risk of external violation. Once inside the Online Banking site, our use of TLS technology keeps you and your account information secure.
• Encryption turns words and phrases into coded language. All of your online activities during an Online Banking session become a string of unrecognizable numbers before entering the Internet. We employ the strongest forms of cryptography that are commercially available for use over the Internet, so your account information will read as gibberish to everyone but you and our financial institution.
• High-end firewalls protect our computer systems interacting with the Internet against unauthorized access by outside individuals or networks.
• Automatic logoff is done automatically after 10 minutes of inactivity during an Online Banking session. So if you forget to log off after your online session, we will do this for you to prevent anyone else from accessing your account.

From the moment account information leaves your computer to the time it enters Online Banking, we take numerous steps to ensure your information is secure in cyberspace. We make sure only authorized people with secure browsers can access our system.

• You must enter your passcode, and we must verify it before you are allowed to access your accounts.
• Only browsers supporting the TLS 1.3 or higher security protocol can be used to log on to our system.
• Once online, we make sure only you can view any information about your accounts.
• TLS uses a digital signature to make sure that your browser will only accept information from Online Banking.
• TLS also uses the highest level of encryption supported by your browser to encrypt all information before it is sent. This ensures that only the browser that logged on can read any information the system supplies.

While Online Banking is safe, as a general rule you should always be careful about giving out your personal financial information over the Internet. Review the following tips to protect your personal information while using the Internet.

• Regularly log into your online accounts to verify that your bank, credit, and debit card statements and transactions are legitimate.
• Be suspicious of any email with urgent requests for personal financial information.
• If you receive an unsolicited email from any source, including TrustBank, the IRS, or any other official entity, asking you to click on a link to visit a site and input personal data, be very wary of it.
• Be cautious about opening any attachments or downloading any files from emails, regardless of who sent them.
• Instead of clicking on links in emails, type in the URL that you're familiar with, such as http://www.trustbank.net, or select the web address saved in your browser’s "Favorites".
• If an offer sounds too good to be true, it probably is and should be avoided.
• If you have any doubts about the validity of an email, contact the sender using a telephone number you know to be genuine. Independently verify any phone number provided in an email.
• Before you initiate an online transaction, make sure your personal information is protected by looking for indicators that the site is secure. URLs for secure sites typically begin with "https" instead of "http" and display a lock in the upper portion of your browser.
• Use anti-virus software and keep it up-to-date.
• Make sure you have applied the latest security patches for your computer. Most software providers, like Microsoft, offer free security patches.
• If you have broadband Internet access, such as cable modem or DSL, make sure that you have a firewall.

We take numerous steps to keep your account information secure. However, you must take precautions as well.

• Choose a good passcode - Your online passcode, along with your Access ID, authenticate your identity when accessing online accounts. You should carefully select a passcode that is difficult to guess and not use personal information or a word that can be found in the dictionary. Do not choose a password used for other sites such as social media, email, etc.
• Keep your passcode safe - Even the best passcode is worthless if it’s written on a note attached to your computer or kept in your checkbook. Memorize your passcode and never tell it to anyone.
• Change your passcode regularly - It’s important to change your passcode regularly. Every time you choose a new passcode, Online Banking runs a quick program to test its safety. If we can guess it, we will immediately ask you to choose another one.
• Remember to log off properly - You may not always be at your own computer when banking online. Therefore, it’s important to log off using the “log off” link at the top of each Online Banking page. If you forget to do so, the system automatically signs you off after 10 minutes of inactivity.

If you need any assistance, you can also contact us at 800-766-3451 or at info@trustbank.net.