TrustBank Values
OUR MOTTO
Growing Prosperity Together
OUR VISION
OUR MISSION STATEMENT
OUR MISSION
To be the bank:
- Whose CUSTOMERS wouldn’t think of banking anywhere else
- Whose EMPLOYEES are envied by their peers
- Whose SHAREHOLDERS cherish its stock
- Whose REGULATORS consider it the industry standard
We Will:
- Exceed people’s expectations by proactively helping them achieve their financial goals.
- Create a dynamic working environment for our staff that promotes life-long learning and personal growth.
- Be a vital contributor of time, talent and resources to the communities we serve.
CORE VALUES
RESPECT – We treat every person with dignity and courtesy. We encourage and praise others for their accomplishments. We focus on desired results, not personalities.
- Be respectful of everyone’s time.
- Demonstrate a high regard for clients, coworkers, and the bank.
- Value coworkers’ ideas while working together for common goals.
INTEGRITY – We will do what we say we will do. Our conduct commands respect in our positive contributions to the bank, our customers, and our communities. We must be honest and forthright in all our dealings.
- Fulfill our commitments and provide consistent follow-through.
- Keep information in the strictest confidence.
- Be quick to admit and correct our mistakes.
ATTITUDE – We practice a positive, helpful, winning attitude. Disparaging remarks about our company or team members are not acceptable. We approach our coworkers and our jobs with a positive can-do spirit.
- Have a warm and caring attitude towards our customers, coworkers, and the company.
- Find ways to show appreciation.
- Celebrate others’ successes.
TEAMWORK – We believe our success depends on the contributions and involvement of each team member. We are all on this team together. We may disagree with one another on issues and how to solve problems, but we will do so constructively and without criticizing the individual. Once a decision is made, we draw together and support it.
- Seek to understand how we can best support each other.
- Make choices that put the team before an individual performance.
- Support coworkers when things go wrong.
PERFORMANCE – We believe ordinary people can and should perform in an extraordinary way. We accept the duty of giving our company and coworkers our best possible efforts and meeting all performance expectations each and every day. We demonstrate consistently strong performance so customers and colleagues can rely upon us.
- Set high personal and team goals and commit fully to them.
- Accept accountability for delivering on our commitments.
- Attract, retain and promote top performers.
- Clarify what constitutes high performance and provide feedback soon after the point of occurrence.
COMMUNICATION – We have open and honest communication with all team members. Our communications with customers are professional and timely.
- Greet everyone in a friendly and personal manner.
- Be an active listener.
- Keep others informed and set expectations for follow-up.
- Articulate what we are trying to accomplish and set expectations for timelines.
- Listen to others’ opinions with an open mind.
QUALITY – Our goal is to exceed customers’ expectations. Quality is not a department or just a standard to be met; it is a sense of pride of ownership in one’s work. Quality means knowing what needs to be done and then doing it right.
- Be an expert in your department and be educated in other products and services of the bank so you can effectively introduce customers to the appropriate department.
- Understand the needs of our customers and coworkers to coordinate solutions to meet those needs.
- Be empowered to make informed decisions.
INNOVATION – We strive to find a better way of doing everything we do. We endeavor to provide technically advanced products and services to anticipate customer demand.
- Explore alternative and creative solutions.
- Seek continuous improvement in all we do.
- Focus on solutions, not problems.