This premium feature of Online Banking gives you the ability to pay bills right from your computer! With Online BillPay, you will be able to pay your bills without stamps, without envelopes, without checks, and without hassle. What's more, the money does not leave your account until the due date. In fact, it's so quick and easy you'll never want to pay bills the "old-fashioned" way again!
Q: What can I do through Online BillPay?
A: With BillPay you can set up the automatic payment of all your bills. Bills with one-time payments of varying amounts; like the phone bill or utility bill, or recurring bills with fixed amounts; like your mortgage or cable TV bill. You can also review your upcoming scheduled payments and make changes or cancel them.
Q: When does TrustBank take the money out of my account?
A: When you wish to make a payment to one of your payees, Online BillPay will not debit your account for electronic payments until the scheduled payment date.
Q: Is there a fee for BillPay?
A: Commercial Online Banking customers are allowed 10 FREE bill pays a month, with a $.50 charge for each additional billpay over 10.
There is NO fee for Personal Online BillPay.
Q: What happens if I set up a payment, but do not have the funds in my account?
A: When you schedule a bill payment using the Online Banking Services, you authorize us to withdraw the necessary funds from your bill payment account with us.
If the funds are not available in your account at that time, your account may be overdrawn in order to make the payment, and normal non-sufficient funds fees will apply (similar to the process of writing a check from your checkbook). See Fees for further info.
Q: Once I have scheduled a payment, can I change or cancel it?
A: You may cancel any scheduled payment (if processing has not begun) by following the directions within the BillPay service. For more information, call TrustBank at (800) 766-3451 for instructions.