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Accessibility Policy

We are committed to providing outstanding service to people with disabilities. We want everyone to be able to access an account, pay a bill on the go, make an investment, manage a business, or learn more about a product or service. Our services include:

  • Accessible branches
  • Accessible Websites
  • Talking ATMs

Online and Mobile Accessibility

We want everyone to be able to use, navigate, and interact with our website, regardless of circumstance.

Accessibility features on www.trustbank.net and www.tbaz.com

  • Native language designation
  • Keyboard accessible navigation and forms
  • Headers that help define page organization
  • Color contrast that assists reading for people who are color blind or have vision impairments
  • We regularly monitor our websites to ensure that they follow WCAG 2.0 accessibility guidelines and immediately address any issues discovered.

For the best experience, please keep your technology up to date

  • Use the latest version of your web browser.
  • Use the latest version of your assistive technology.

Physical Accessibility

We are committed to providing accessible branches and ATMs for all of our customers.

Our ATMs

We have talking ATMs with voice instructions. Our ATMs have speech output capabilities and are accessible in English as well as in Spanish. All TrustBank ATMs have audio jack outputs.

Our ATMs meet The Americans with Disabilities Act (ADA) maximum height and reach requirements.

Our Branches

We regularly monitor our locations for compliance with the ADA, state, and local accessibility laws by surveying the parking reserved for customers with disabilities, curb cuts and ramps, walkways, entrances, teller counters, and lobby areas.

Contacting us

We want to ensure that communicating with us is simple. In accordance with The Americans with Disabilities Act (ADA) and applicable state and local laws, we are always working to improve the accessibility of our products and services for customers, and their companions.

For persons who are deaf, hard of hearing, or have speech disabilities

Deaf or hard of hearing customers can call us 24 hours a day via TTY/TDD at 1-800-766-3451 for questions on consumer checking or savings accounts, home equity products, or credit cards.

In our branches, we will communicate by exchanging notes or, for more complex or lengthy discussions, we will arrange to have a sign language interpreter on site.

For persons who are blind or have low vision

We can assist you in reading and filling out forms. We can provide account statements and other written documents in alternate formats.

Let us know your accessibility concerns

We recognize that persons may have other disability-related needs. We have a formal process for investigating and responding to the accessibility concerns of our customers and serve disability-related requests on a case-by-case basis.

Contact our Accessibility Officer at 1-800-766-3451 ext. 270 or send an email to COO@trustbank.net.