The Only Bank You’ll Ever Need
Providing Premier Financial Products with Superior Service
The mission of TrustBank™ is to be a premier financial service organization in our market area – that offers superior long-term return to our shareholders, opportunity for our staff and both financial and personal support for the market area we serve.
To be the bank:
We, the employees of TrustBank, are held to high standards of integrity, respect and performance. We are accountable for our actions, our responsibilities, and for meeting the needs of our customers, both internal and external. This involves the sincere respect for the rights and feelings of others. It demands that we refrain from behavior that might be harmful to ourselves, our coworkers, our company or that might be viewed unfavorably by customers, suppliers or the public at large.
RESPECT – We will treat every person with dignity and courtesy. We look for ways to encourage and praise others for their accomplishments. We focus on desired results, not personalities. We treat others as we would like to be treated.
INTEGRITY – We will do what we say we will do. The conduct of each of us must be in a manner that is responsible and commands respect for our own integrity and for our positive contributions to the bank and society. We must be honest and forthright in all our dealings.
ATTITUDE – We practice a positive, helpful, winning attitude. Disparaging remarks about our company or team members are not acceptable. We approach our coworkers and our jobs with a positive can-do spirit.
TEAMWORK – We believe our success depends on contributions and involvement by everyone. We are all on this team together. We may disagree with one another on issues and how to solve problems, but we will do so constructively and without criticizing the individual. Once a decision is made, we draw together and support it.
PERFORMANCE – We believe ordinary people can and should perform in an extraordinary way. We accept the duty of giving our company and coworkers our best possible efforts and meeting all performance expectations each and every day. We make and achieve goals. We make performance both possible and necessary. Each of us will become the very best at what we do.
COMMUNICATION – We will become good communicators. We will strive for open and honest communication with all staff. Our communications with customers will be professional and timely.
QUALITY – Our goal is to exceed customers’ expectations. Quality is not a department or just a standard to be met; it is a sense of pride of ownership in one’s work. Quality means knowing what needs to be done, having the tools to do it right, then doing it right the first time, every time.
CLEANLINESS AND ORDERLINESS – We will keep our facilities and work areas clean and orderly. Personal safety, productivity, and our customers’ perception are directly affected by our personal cleanliness and the orderliness of our facilities and work areas.
SAFETY AND HEALTH – Safety is everyone’s responsibility at all times. The safety of our work environment depends on the sincere, constant, and cooperative effort of all of us with our active participation and support. It is each person’s responsibility to take action and report any injury, unsafe condition, or unsafe behavior.
INNOVATION – We will strive to find a better way of doing everything we do every day. Tomorrow we will re-invent even better ways of doing everything we do. We will endeavor to be an industry leader in providing technically advanced products to anticipate customer demand.